Customer Experience/Dispatch Coordinator

Location: San Diego

Pay: 24-27 per hour DOE

Temporary Position- 6 months -with the potential to go full time

This role is responsible for handling high volume emails and customer calls, scheduling, routing and dispatching technicians, fleet operations and customer service. The ideal candidate will thrive in a high-volume, fast-paced environment, supporting operational workflows and ensuring quality assurance across multiple platforms. This is a 6-month contract role that starts as soon as possible.

Responsibilities

Manage approximately 50 calls and emails daily, providing exceptional customer service.

Schedule and coordinate service routes efficiently to meet customer needs.

Support technicians and operational workflows, ensuring smooth service delivery.

Assist with data quality and cleanup initiatives, maintaining accurate records.

Help validate information following acquisition integration efforts, ensuring data integrity.

Assist with quality assurance and system-related processes between platforms, utilizing Falcon and ServiceTrade.

Qualifications

High School Diploma required.

Experience in scheduling and routing, customer service, and fleet operations (preferred).

Ability to multitask effectively with strong organizational skills.

Proficient in Microsoft Teams, Outlook, Word, Excel, and Adobe.

SAP experience is preferred.

Comfortable working in a fast-paced environment and meeting strict deadlines.

Training will be provided to enhance technical and operational skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.